Terms of Sales

Overview
The site is the property of the shop "Aux couleurs d’argiles" in its entirety, as well as all rights related thereto. Any reproduction, integral or partial, is systematically subject to the authorization of the owners.
1. Acceptance of conditions
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly states to accept them without reservation.
The present general conditions of sale govern the contractual relations between "Aux couleurs d’argiles" and its customer, the two parts accepting them without reserve . These general conditions of sale will prevail on all other conditions appearing in any other document, except preliminary derogation, express and written.
2. Products
The photographs illustrating the products do not enter the contractual field. If errors are introduced there, in no case, the responsibility of "In the colors of clays" can not be engaged.
3. Order
Automatic registration systems are considered as proof of the nature, content and date of the order. "Aux couleurs d’argiles" confirms the acceptance of his order to the customer to the email address he has communicated. The sale will be concluded only after the confirmation of the order. "In the colors of clay" reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer when placing an order is binding on the latter: in the event of an error in the addressee's address, the seller can not be held responsible for the impossibility in which it could be delivered the product. In case of unavailability of products after placing your order, we will notify you by email or phone within 48 hours (working days). You can then request the cancellation of your order or the exchange of the missing products.
Validity period: The offers on the site are valid during their online presence.
This site is intended for private orders or for gifts, but not for the resale of products.

4. Delivery
After order confirmation, "Aux couleurs d’argiles" is committed to deliver to its carrier Mondial Relay, B-post or other, all references ordered by the buyer and within a maximum period of 48 hours. Mondial Relay, B-post or other, undertakes by contract with "In the colors of clay" to deliver the order to the address of the buyer provided by "Aux couleurs d’argiles" which received this details by the customer. If the customer provides an incomplete address, inaccurate or non-existent, all the costs of return or return will be borne by the customer. In this case, the customer automatically loses the product warranty right due to error made by the customer.
In addition for deliveries outside the EEC the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order. All orders placed at "Aux couleurs d’argiles" are intended for the personal use of customers, customers or recipients of products are prohibited any partial or total resale of products. "In the colors of clay" emerges de facto any legal responsibility if the payment of taxes was not made by the customer.
Delivery will be made by Mondial Relay or B-post. Delivery is made in the time slot provided with the customer by the direct delivery of the product to the intended recipient, or in case of absence, to another person authorized by the customer. Possible delays do not entitle the buyer to claim damages.
Shipments to EEC countries are made by B-post or Mondial Relay or other (GLS).
Notwithstanding the customer's transportation choice, "In the colors of clay" has the right to choose another carrier, even Express Services, under conditions that the customer is served at least within the same time period provided by the carrier chosen by the customer, and this without increase of the participation to the expenses of transport. Delivery is made either by direct delivery to the buyer or the delivery address given by the buyer, or by notice of provision at the relay point: "Mondial Relay" service
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have a period of 24 hours to make any reservations with the carrier in case of missing or damaged.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related delivery costs.

4.1 Transport costs

In-store withdrawal

€ 0,00

By B-Post 0-2kg

€ 5,00

By B-Post 2-10kg

€ 6,00

By B-Post 10-30kg

€ 10,50

40kg

€ 35,00

50kg

€ 40,00

100kg

€ 45,00

+ de 100kg

Contact us

France, Luxembourg and the Netherlands

 

France 

Luxembourg

Netherlands

Other countries

In-store withdrawal

€ 0,00

€ 0,00

€ 0,00

€ 0,00

Par Poste 0-10kg

€ 16,40

€ 16,40

€ 16,40

On demand

Par Poste 10-30kg

€ 39,69

€ 39,69

€ 39,69

On demand

+ de 30kg

Contact us

Contact us

Contact us

 

Shipping (Mondial Relay relay point)

Belgium and Luxembourg

0-20kg

€ 5,50

France

0-20kg

€ 9,50

Spain

0-20kg

€ 16,50

Shipping (Mondial Relay Home Delivery)

Germany

0-20kg

€ 12,50

UK

0-20kg

€ 19,50

Austria - Italy - Portugal

0-20kg

€ 25,50

 

 

5. Price
The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the definitive price, expressed all taxes included and including the VAT for BELGIUM and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation costs and commissioning.
6. Payment
The price charged to the customer is the price indicated on the order confirmation sent by "Aux couleurs d’argiles".
The price of the products is payable in cash on the day of the actual order.
Payment is made by PayPal, credit card, credit card, bank transfer.
Your credit card number is therefore directed to the bank's servers, your payment is made directly to a bank in a secure environment without passing through the server of the shop, guarantee all the more important that your numbers are known only from our banking partner.
The order validated by the customer will be considered effective only when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, "Aux couleurs d’argiles" reserves the right to refuse any order from a customer with whom there is a dispute.
7. Litigation
This contract is subject to European law. "Aux couleurs d’argiles" can not be held responsible for damage of any kind, whether material or immaterial or bodily, that could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The responsibility for "Aux couleurs d’argiles" will, in any case, be limited to the amount of the order and can not be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of products In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help:
a professional association of the branch, a consumer association or any other council of its choice. It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.
The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.
Otherwise, the Commercial Court of Neufchâteau is the only competent, regardless of the place of delivery and method of payment accepted.

8. Warranty
Internet sales are a form of distance selling regulated by articles 45 et seq. Of the law of 6 April 2010 on market practices and consumer protection.
When offering a distance contract, the consumer must be informed unequivocally, in a clear and comprehensible manner, by any means appropriate to the technique of remote communication used, in particular on the following elements:
1 ° the identity of the enterprise and its geographical address;
2 ° the essential characteristics of the good or service;
3 ° the price of the good or service;
4 ° where applicable, the delivery charges;
5 ° the terms of payment, delivery or performance of the contract;
6 ° the period of validity of the offer or the price;
(7) where applicable, the minimum duration of the contract in the case of contracts relating to the durable or periodic supply of a service or the delivery of goods.
In addition, in the case of telephone calls, the company is required to indicate explicitly at the beginning of any conversation with the consumer his identity and the commercial purpose of his call.
9. Legal information
The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law "Informatique and Liberty", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, of modification, rectification and suppression of the data which concern him, which he can exert near "In the colors of clays". In addition, "Aux couleurs d’argiles " is committed not to communicate, free or with counterpart, the coordinates of its customers to a third.


Gift

Custom
gifts

Secure payments

Secure
payments

Careful delivery

Careful
delivery

Quality of advice

Quality
of advice